Every detail counts for a 5-star stay
In Bali, first impressions are everything. Even the most luxurious villa can trigger a negative review if not properly prepared. On the other hand, a smooth, warm welcome creates immediate satisfaction… and sets the tone for a 5-star guest experience.
Here is the complete checklist we use at Gravity Bali to ensure flawless preparation before each new arrival.
🧼 1. Impeccable cleaning (both visual and olfactory)
- Spotless floors (indoors and outdoors)
- Fresh, clean, ironed bed linens
- Bathrooms disinfected + mirror streak-free
- Kitchen cleaned, dishes stored properly
- Ashtrays emptied, trash bins replaced
- No humidity or musty odors
- Plants watered and leaves dusted
🎯 Guests should see nothing on arrival — except perfection.
🛏️ 2. Bedrooms prepared to hotel standards
- Neatly made beds, aligned pillows
- Clean towels (2 per person + pool towels)
- Bottled or filtered water provided
- Bedside lamps working
- Mosquito nets in good condition
- Closets clean, aired, and organized
💡 Add a thoughtful touch: flower on the bed, lavender sachet, or a handwritten welcome note.
🚿 3. Spotless and well-equipped bathrooms
- Body wash, shampoo, and soap available
- Fresh toilet paper + visible backup rolls
- Clean, dry bath mat
- Shiny mirrors and glass
- No limescale or mold
- Empty trash bin with fresh liner
🌿 Natural, refillable products always make a great impression.
🌐 4. All equipment tested and working
- Wifi tested and password displayed clearly
- Air conditioning checked (clean filter, remote working)
- TV, streaming box, speakers functioning
- Fridge clean, odor-free
- Curtains and blinds operational
- All lights and switches working
📲 Include a QR code or printed guide for complex devices.
🌴 5. Outdoor areas ready and inviting
- Pool clean and filtered
- Terrace swept and furniture dry
- Garden trimmed, plants healthy
- Sunbeds clean and aligned
- Outdoor lighting functional
- No litter or forgotten items
🌞 The garden should instantly trigger a holiday mood.
🧺 6. Comfort touches & guest attention
- Welcome basket (fruits, snacks, local coffee)
- Mosquito candles or natural coils
- Printed or digital house guide
- Useful contact numbers (manager, doctor, driver)
- Restaurant and activity recommendations
- Soft music playing at arrival, if possible
🕯️ Setting the mood turns an arrival into an experience.
⏱️ 7. Timing and communication
- Arrival time confirmed with guest
- Staff informed and ready
- Smooth check-in (personal or lockbox)
- Guest’s language considered
- Active WhatsApp number for follow-up
- Follow-up message within 24h to ensure satisfaction
📞 A simple “Is everything okay?” often makes all the difference.
