Terms & Services

Effective Date: 4th April 2025
Website: www.gravitybali.com

1. Introduction

Welcome to Gravity Bali (“Company,” “we,” “our,” or “us”). By accessing or using our website and services, you (“User,” “Guest,” “Property Owner”) agree to these Terms of Service (“Terms”). If you do not agree, please refrain from using our website or services.

2. Services Provided

Gravity Bali specializes in villa management, hospitality services, and concierge services in Bali. Our website provides information on available villas, property management solutions, and other services related to short-term and long-term villa rentals.

3. Booking & Payment

All villa bookings must be confirmed through an Online Travel Agency (OTA) or directly with our management.
Payment terms and conditions follow OTA policies or are agreed upon in direct bookings.
Additional services, such as concierge services, are subject to availability and additional costs.
Guests must comply with each villa’s specific rental agreement and house rules, which will be signed online through our channel manager.

4. Cancellation & Refunds

Cancellation and refund policies vary depending on the OTA or direct booking agreement.
No refunds are provided for no-shows or early departures unless otherwise stated

5. Guest Responsibilities

All guest responsibilities are outlined in the rental agreement, which must be signed after booking through our channel manager.
Guests must comply with check-in and check-out procedures as instructed by the villa manager.

6. Property Owner Agreements

For property owners partnering with Gravity Bali:

A flexible, no-minimum contract is provided, with a 3-month notice period for termination by either party.
All contractual terms are defined in the formal agreement signed by both Gravity Bali and the villa owners.

7. Liability & Disclaimers

Guest Safety: Gravity Bali is not responsible for accidents, injuries, or lost items during a guest’s stay. Guests must take precautions, especially near pools and open areas.
Concierge Services: Third-party services booked through our concierge (such as transportation, massages, chefs) are subject to availability, and Gravity Bali is not liable for any issues arising from third-party service providers.
Force Majeure: Gravity Bali is not liable for cancellations or interruptions due to unforeseen events (e.g., natural disasters, pandemics, government restrictions).

8. Privacy Policy

By using our website and services, you agree to our Privacy Policy regarding how we collect, use, and store your data.

9. Modifications to Terms

Gravity Bali reserves the right to update these Terms at any time. Continued use of the website or services after updates implies acceptance of the revised Terms.

10. Contact Information

For questions or concerns regarding these Terms, contact us at:
📧 Email: [email protected]