Day-to-day operations: overseeing the daily maintenance and operations of the villa. /Maintenance and repairs: coordinating and overseeing preventative maintenance and repairs for the villa. /Sanitary standards: ensuring that the villa meets high standards of cleanliness and hygiene./ Housekeeping: managing and scheduling housekeeping staff to ensure that the villa is clean and well-maintained.
Managing staff (housekeepers), including hiring, training, and scheduling. Highest levels of business and ethical standards, respecting all local legislation and government regulations. We provide all our employees with the minimum salary, good working conditions, health coverage (Badan Penyelenggara Jaminan Sosial (BPJS)), and the 13th month pay, referred to as Tunjangan Hari Raya (THR) payment.
Communications: maintaining communication with guests regarding bookings, inquiries, and other issues. 24/7 Guest service and personal managers available for check-in or assistance any time or can enhance the guest experience.
Maintaining communication with owners regarding bookings, inquiries, and other issues.
Managing financial transactions and records for the villa. Monthly reporting and payouts, property expenses and utility bills management, total transparency with direct access to all financial elements through a link on a dedicated drive, and more.
Identifying and implementing strategies to minimise villa expenses while maintaining high-quality service. This involves identifying frequently used goods and services, negotiating contracts with suppliers, and creating a system for ordering, tracking, and receiving goods. Monitoring spending and analysing purchasing data can help identify cost-saving opportunities.