GRAVITY (2)

FREQUENTLY ASKED QUESTIONS

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Want to know more about villa marketing and management ?

We utilise a range of marketing tools, from digital to traditional methods, to reach their target audience. For instance, we work with Online Travel Agencies (OTAs) to help promote our services, and we have formed partnerships with local and international agents and agencies to expand our reach. Additionally, we leverage the power of social media to engage with our customers and promote our brand.

Based on the strategic locations of our villas, we have been able to maintain a consistently high occupancy rate. Typically, our occupancy rate ranges between XX% and YY%, which is a testament to the appeal of our villas and the quality of service that we offer.

Each villa is assigned a dedicated manager who conducts regular checks to ensure that everything is in order, and reports any issues to our maintenance team. Additionally, we have a skilled maintenance team within the company who work to maintain the high standards that we are known for. We also have automated cleaning processes and regular checks in place to prevent issues from arising in the first place, and we work to address any issues that do arise as quickly and efficiently as possible. Ultimately, our goal is to provide our guests with a seamless and enjoyable experience, and we take every measure necessary to ensure that our villas are well-maintained and in excellent condition at all times.

We understand the importance of ensuring that our villas are fully covered and protected against any unforeseen circumstances that may arise. To this end, we have established partnerships with international insurance companies that provide comprehensive coverage for your villa(s). We are  available to provide a free consultation to our clients, where we can discuss the various coverage options available and help them choose the best plan for their needs. 

It is a  complicated issue related to a particular matter in Indonesia that may depend on an individual’s status. It’s always a good idea to seek professional advice and guidance on complex issues, particularly in a foreign country. Therefore, I would recommend scheduling a free consultation with Gravity to get more information about taxes. This will give you the opportunity to discuss your specific situation with experts who have experience in the Indonesian market, and get personalised advice on how to proceed. A consultation will help you to make informed decisions and better understand any potential risks or challenges that you may face.

We work with local partners who specialise in legal and financial matters related to owning a villa in Bali. We would be happy to recommend them to advise you on these aspects.

Gravity provides monthly accounting reporting to villa owners, which includes information on sales, expenses, and other financial details related to the villa. The accounting report is usually sent before the 20th of the month to ensure that the owners have up-to-date information on their investment. The reports are shared through a Google Drive, where owners can access all relevant information about their villa. This level of transparency is an important aspect of Gravity’s services, as it allows villa owners to make informed decisions based on accurate and up-to-date financial information.

 

Gravity is committed to providing timely and efficient maintenance services to villa owners in order to ensure that their property remains in excellent condition. Regular reports are made and shared with the owner, keeping them informed of any issues that require urgent intervention. An inventory of the property is also regularly conducted to ensure that all items are in good condition and that refills are done when needed. Gravity is also very concerned about cost optimization and works to minimise maintenance costs without compromising on the quality of the services provided. The team at Gravity is dedicated to providing high-quality maintenance services that are tailored to the needs of each individual villa owner.

As an owner of a villa managed by Gravity, you are allowed to visit your villa at any time. It is your choice when to visit, and you are not restricted from doing so. However, it is recommended that you inform Gravity in advance of your visit to ensure that the calendar is blocked and that future guests are not refused. 

At Gravity, we provide staffed villas to ensure that our clients have a comfortable and stress-free stay. Our staff includes housekeepers, who are recruited and trained by us to ensure that they meet our high standards of service. The number of housekeepers provided varies depending on the size of the villa. We also work with experienced gardeners and pool maintenance professionals to ensure that your outdoor spaces are well-maintained and always looking their best. Our team is dedicated to providing exceptional service to ensure that your stay in Bali is as enjoyable and relaxing as possible.

Want to rent a villa ?

Renting a villa in Bali will offer a unique and memorable vacation experience that is tailored to your specific needs and preferences. Privacy: Villas offer a more private and secluded experience compared to hotels, as you won’t be sharing amenities like pools and gardens with other guests.   

Villas tend to be more spacious than hotel rooms, offering multiple bedrooms, bathrooms, living areas, and outdoor spaces like gardens and pools. This makes them ideal for families or groups of friends traveling together. Personalised service: Villa rentals often come with personalized service, including staff who can prepare meals, clean, and provide assistance throughout your stay. Value for money: Depending on the size of your group, renting a villa can be more cost-effective than booking multiple hotel rooms. Plus, you’ll have the added benefit of more space and privacy.

To book a villa, you have two options. The first is to visit our website and make a reservation by sending us an email. We will get in touch with you soon after receiving your email. Alternatively, you can also find the villa listed on Airbnb or  other online travel agencies (OTAs) (  and book it through their platform using the provided link. Choose the option that is most convenient for you and we look forward to hosting you!

If you decide to book the villa directly, you can secure your booking by making a payment through transfer or PayPal. On the other hand, if you choose to book through Airbnb or other online travel agencies (OTAs), you will need to follow their booking process which usually involves making a payment through their platform. Whichever booking option you choose, rest assured that we will work to ensure your booking is secure and your stay with us is enjoyable.

We understand that getting to your villa in Bali can be stressful, especially after a long flight. That’s why we offer a hassle-free transfer service from the airport to your villa. While this service is not included in the rental price, we have negotiated the best rates with our trusted transportation providers to ensure that you have a comfortable and reliable journey.

Once you arrive at the airport, our driver will be waiting for you at the arrivals area with a sign displaying your name. They will then transfer you directly to your villa, taking care of any luggage and making sure that you arrive safely and on time. This way, you can relax and enjoy the start of your Bali vacation without any worries.

If you would like to take advantage of our transfer service, simply let us know your flight details and we’ll take care of the rest. We’re committed to providing the highest level of service to our guests, and we believe that a stress-free airport transfer is just one of the many ways we can help you make the most of your Bali holiday.

We want to make your stay in our villa in Bali as comfortable and enjoyable as possible. That’s why we provide housekeeping services throughout your stay, at no extra charge. Our team of experienced and friendly housekeeping staff will be on hand to take care of your every need, ensuring that your villa is clean, tidy, and well-maintained.

Our housekeeping staff will work for about 7 hours a day, providing a range of services that include cleaning the villa, making the beds, changing linens and towels, and doing laundry. If there is anything else you need during your stay, simply let our housekeeping staff know and they will do their best to accommodate your requests.

Of course, we understand that some guests may prefer not to have housekeeping services during their stay. If that’s the case, please let our staff know and we’ll make sure that they respect your privacy.

We take pride in providing the highest level of service to our guests, and our housekeeping services are just one way that we strive to exceed your expectations. So sit back, relax, and let us take care of the rest during your stay in our villa in Bali.

We understand that food is an important part of your Bali holiday experience, and we want to make sure that you have access to the best culinary options during your stay. Our villas do not come with a chef included in the rental price, however, we do offer the service of a private chef who can prepare delicious meals for you in the comfort of your villa.

Our private chef service can be arranged upon request, and we’ll work with you to create a personalised menu that suits your tastes and preferences. You can choose from a range of local and international dishes, and our chef will use only the freshest and highest quality ingredients to ensure that every meal is a delight.

In addition, all of our villas come with fully equipped kitchens that you can use to prepare your own meals if you prefer. Our kitchens are stocked with all the necessary cookware, utensils, and appliances to help you create delicious dishes, and our staff can provide advice on where to buy the best local ingredients.

Whether you choose to take advantage of our private chef service or cook for yourself, we’re committed to providing you with the best possible culinary experience during your stay in our Bali villas.

Our transportation service can be arranged upon request, and we offer a range of vehicles to suit your needs, including cars, vans, and mini busses. All of our vehicles are modern, comfortable, and air-conditioned, and our drivers are experienced and knowledgeable about the best routes and destinations in Bali.

Whether you want to explore Bali’s beautiful beaches, visit cultural sites, or go on a shopping spree, our transportation service can take you there. We can also help you plan your itinerary and suggest the best places to visit based on your interests.

If you prefer to have more flexibility and independence during your stay, we can also arrange for rental cars or scooters to be delivered to your villa.



At Gravity, we understand that unexpected issues may arise during your stay in one of our villas, and we are committed to addressing them as quickly and efficiently as possible. Our team is highly responsive, and in the event of any issues, we are immediately informed. Our villa manager will work closely with you to understand the issue and take prompt action to resolve it. Our team has the necessary expertise and resources to handle a wide range of issues, from minor maintenance tasks to more complex problems. Our goal is to ensure that your stay in Bali is as comfortable and stress-free as possible, and we will do everything we can to address any issues that may arise.